Tag Archive for 'Technical Support'

Tech Support

We have all had our run ins with tech support, but when was the last time you saw it from THEIR point of view?

Here is a glance into their world. How much patience would YOU have?!?!

Tech   support:       What kind of computer do you have?
Female   customer:      A  black one…
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Customer:    Hi, this is Celine. I can’t get my disc out.
Tech  support:  Have you  tried pushing the release button?
Customer:  Yes, sure; the tray comes out but  there’s nothing in it.
Tech  support:  Does  disc content show up on your screen?
Customer:   …Oh! …wait a   minute….. I hadn’t inserted it yet… it’s still on my desk… sorry….
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Technical Support Flowchart

Technical Support, Technical Support Cheat Sheet

First Technical Support Call

Today’s post will become a classic because it’s so relevant for anyone who is in technical support or has to deal with customer service requests. It’s a contribution from Daniel Pinter of B Technologies. There are so many lessons that we all can learn from… Of course AFTER we stop laughing (at ourselves)!