Monthly Archive for November, 2010

Speaker Tools Of The Trade

Monica and I recently took a “workation“, which is a term I invented when I combine work and a vacation. Most of the time is work, the balance… vacation. If it’s the reverse, it’s called a “playcation” – that’s what I do when I compete in squash – my tournament PLAY comes first and foremost, followed by work.

Anyway, the reason I am blogging today is because when I packed for my workation, I left some of my cables and PowerPoint clicker behind. At first it was an annoyance, then I realised it was a sign that I needed to have DOUBLES – like I’ve had for my mobile phone and computer – a set of cables JUST FOR TRAVEL so that I am not constantly plugging and un-plugging my cables.

So now I have doubles of everything I need, will position them in special ‘secret’ pouches in my carry-on luggage and will be set to go anytime, anywhere.

By the way, I’ve been doing this with my toiletries for more than 10 years – when I was a road warrior, travelling the world (North America, Europe and Australia) on an on-going basis – I starting keeping one set of shaving cream, deodorant, brush, toothpaste etc. in a toiletries back SEPARATE from the ones I used at home. This way, I never forgot to bring anything and packing time was substantially reduced.

Just a quick, easy way to reduce the burden of travel and make your new career as a public speaker less stressful and more enjoyable!

If you have any other tips like this to share, please let me know and I’ll make sure I pass it along to our readers!

Character Versus Reputation

Character is what you do when no one is watching and your reputation is what others perceive you to be. That’s why it’s important that you make the right impression every chance you get. It takes a lifetime to build character and yet reputations can be destroyed in an instant. Remember that the next time you get mad.

President Bill Clinton once ironically said the world would be a different place if they acted with the same scrutiny of the White House (almost 24 hour video and audio surveillance with a full-time photographer taking pictures).

How differently would you live your life or work if you were on camera?

That’s it for today, this is enough to think about – try it just for one day. You’ll see how often you slip up!

Ducks Quack – Eagles Soar

No one can make you serve customers well… That’s because great service is a choice.  Harvey Mackay, tells a wonderful story about a cab driver that proved this point.

He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey. He handed my friend a laminated card and said: ‘I’m Wally, your driver. While I’m loading your bags in the trunk I’d like you to read my mission statement.’

Taken aback, Harvey read the card.  It said: Wally’s Mission Statement: To get my customers to their destination in the quickest, safest and cheapest way possible in a friendly environment.  This blew Harvey away. Especially when he noticed that the inside of the cab matched the outside. Spotlessly clean!

As he slid behind the wheel, Wally said, ‘Would you like a cup of coffee? I have a thermos of regular and one of decaf.’ My friend said jokingly, ‘No, I’d prefer a soft drink.’ Wally smiled and said, ‘No problem.. I have a cooler up front with regular and Diet Coke, water and orange juice…’ Almost stuttering, Harvey said, ‘I’ll take a Diet Coke.’  Handing him his drink, Wally said, ‘If you’d like something to read, I have The Wall Street Journal, Time, Sports Illustrated and USA Today.’

As they were pulling away, Wally handed my friend another laminated card, ‘These are the stations I get and the music they play, if you’d like to listen to the radio.’  And as if that weren’t enough, Wally told Harvey that he had the air conditioning on and asked if the temperature was comfortable for him. Then he advised Harvey of the best route to his destination for that time of day. He also let him know that he’d be happy to chat and tell him about some of the sights or, if Harvey preferred, to leave him with his own thoughts.

‘Tell me, Wally,’ my amazed friend asked the driver, ‘have you always served customers like this?’

Wally smiled into the rear view mirror. ‘No, not always… In fact, it’s only been in the last two years. My first five years driving, I spent most of my time complaining like all the rest of the cabbies do. Then I heard the personal growth guru, Wayne Dyer, on the radio one day.

He had just written a book called You’ll See It When You Believe It. Dyer said that if you get up in the morning expecting to have a bad day, you’ll rarely disappoint yourself. He said, ‘Stop complaining! Differentiate yourself from your competition. Don’t be a duck. Be an eagle. Ducks quack and complain. Eagles soar above the crowd.’

‘That hit me right between the eyes,’ said Wally. ‘Dyer was really talking about me. I was always quacking and complaining, so I decided to change my attitude and become an eagle. I looked around at the other cabs and their drivers. The cabs were dirty, the drivers were unfriendly, and the customers were unhappy. So I decided to make some changes. I put in a few at a time. When my customers responded well, I did more.’

‘I take it that has paid off for you,’ Harvey said.

‘It sure has,’ Wally replied. ‘My first year as an eagle, I doubled my income from the previous year. This year I’ll probably quadruple it. You were lucky to get me today. I don’t sit at cabstands anymore. My customers call me for appointments on my cell phone or leave a message on my answering machine. If I can’t pick them up myself, I get a reliable cabbie friend to do it and I take a piece of the action.’

Wally was phenomenal. He was running a limo service out of a Yellow Cab. I’ve probably told that story to more than fifty cab drivers over the years, and only two took the idea and ran with it. Whenever I go to their cities, I give them a call. The rest of the drivers quacked like ducks and told me all the reasons they couldn’t do any of what I was suggesting.

Wally the Cab Driver made a different choice. He decided to stop quacking like ducks and start soaring like eagles.

Today’s post was sent to me by Christine Lenghaus – thanks for soaring like an eagle and sharing!