Monthly Archive for April, 2014

Weird things people do

walking-asciiAs a reader of this and my other blogs, you know one of the underlying concepts of Exponential Mindset Thinking is what I call antimimeticisomorphism.

Today’s post is about some weird things successful people do, Based on a Scientific American Magazine article, among many interesting facts, reveals that Dean Kamen, known for the invention of the Segway, dresses almost exclusively in denim. He spent five years in college before dropping out, does not take vacations and has never married. Kamen presides (along with his Ministers of Ice Cream, Brunch and Nepotism) over the Connecticut island kingdom of North Dumpling, which has “seceded” from the U.S. and dispenses its own currency in units of pi. Visitors are issued a visa form that includes spaces on which to note identifying marks on both their face and buttocks.

Kamen, who works tirelessly at inspiring kids to pursue careers in science and engineering, is one of many highly creative people whose personal behavior sometimes strikes others as odd. Albert Einstein picked up cigarette butts off the street to get tobacco for his pipe; Howard Hughes spent entire days on a chair in the middle of the supposedly germ-free zone of his Beverly Hills Hotel suite; the composer Robert Schumann believed that his musical compositions were dictated to him by Beethoven and other deceased luminaries from their tombs; and Charles Dickens is said to have fended off imaginary urchins with his umbrella as he walked the streets of London. More recently, we have seen Michael Jackson’s preoccupation with rhinoplasty, Salvador Dalí’s affection for dangerous pets and the Icelandic singer Björk dressed for the Oscars as a swan.

I am not advocating you be “this different”, but then again if it works to create extra-ordinary results, why not?!?!

Our approach to business coaching and mentoring is far from standard… but not totally off the charts. Just enough to create results that astonish and surprise…

5 Things bosses can do to Improve their employees’ performance

As a leader within your company you have to wear a lot of different hats. One of them is as the Human Resources Director. Here are 5 things you can do to help improve employee performance.

#1 Enhance Communication

Evaluation

Communication is one of the most important tools for ensuring success. When (problem) issues arise, it’s most likely because one or more employees weren’t properly informed about something. To make sure that hiccups arise as little as possible, when you hold your regular meetings to talk about their performance, ask them if something is happening that shouldn’t be. You’d be surprised at how many suggestions you will get by asking for a solution rather than blaming or pointing a finger at the employee(s). they are on the front line and if they need additional information (training), make sure they get it.

#2 Talk About the Big Picture

Similarly, talking to your employees about the wider scope of the business can enhance their performance in many ways. Surprisingly, many employees admit they aren’t aware of the wider aspects of their company beyond their role or division. By introducing them to your overall strategy, goals and business plan, each person can then understand his or her role and contribution to the company’s outcome. Otherwise you will suffer from a disjointed, uncoordinated group of people rowing in different (often opposite) directions.

#3 Provide Training

If it appears that some of your employees aren’t reaching the performance standards you require, consider using additional training. It’s easier for you to work with people that you know,and are easy to work with, than to look for new employees and start from scratch. If you don’t have a career development plan for your employees, they will have one for themselves which will be to work for someone else!

#4 Raise Morale

Enthusiasm and morale within the workplace are essential for employees to  feel safe, comfortable and ultimately, enthusiastic to reach their/your goals. This doesn’t have to involve expensive, time consuming planning and effort, often a casual and friendly approach with staff, treating them like your friends is usually sufficient within the realm of professionalism. Being too casual or informal can be counter-productive.

#5 Stay Open to Criticism

During regular performance reviews or general staff meetings, open the table for discussions and give everyone a chance to contribute. Ultimately, to ensure the enthusiasm of your employees, regularly ask them to voice any complaints they may have about the company and the way it is run. But allowing them to be open and honest about the way that they feel, you open the gates for constructive discussion that may have previously been barred due to fear or uncertainty about the consequences.

Always remember your employees’ performance is a direct representation of your performance as their boss. If you’re doing your job properly and sincerely care for your employees, your business should run smoothly. However, if things aren’t working as well as they could be, consider these 5 things to improve their performance. For more information about ensuring success and your role as an employer visit axcelerate.com.au.

This was a guest post, if you would like to contribute content for one of our blogs, please contact us for our publishing, terms and conditions.

 

A sales sin you MUST avoid

Liar Liar MovieSales sins are basic, fundamental things that can instantly kill a sale. Everything is going well and when a sin is committed, everything stops dead in its tracks. The worst part is, it’s preventable.

Yesterday, I was having a conversation with a client who had a qualified, experienced salesperson who committed one of the most common sales sins – believing a prospect’s lie. The salesperson was making appointment setting calls to have a consultant meet with them to present their products and services. The list was my client’s database, the same database he has been using for the past several years to maintain and grow his sales.

The sales approach, which we teach in our Killer Konversations and Killer Kampaigns workshop is to have a multi-touch approach.

In this instance, the first few touches were emails. Their CRM system not only tracks emails opened, but also tracks the specific web pages the prospect visited on their website. Salespeople refer to this as a warm prospect.

The salesperson called and the prospect claimed that her email on file had not been used in more than 7 years.

The salesperson believed the lie, and the sale was lost.*

The primary issue with sales is the need to remain “on message”. Distractions like this white lie or an outright full-blown lie is totally irrelevant to the sale. A competent, experienced salesperson knows this and just ignores it, accepting that it’s part of his/her job to get back “on message” and make the sale.

* Upon further analysis, the CRM system revealed the prospect in question had opened the email several times.