Archive for the 'Office Politics' Category

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You need courage to be the boss

You might have noticed a theme in the last few blog posts – toxic staff… You might think I am anti “employees”, but you’d be wrong. The problem does not lie solely with staff, but with who hired them in the first place.

Once someone has been hired, it’s increasingly harder to get rid of them, which is why you need to get rid of them as soon as you realise it’s the right decision. I see it over and over again – toxic staff destroying small businesses.

  • Case #1: A software company had an unproductive ‘receptionist’ who didn’t want to handle a 50% increase in sales. Instead of moving her aside (and possibly getting rid of her), the owner CHOSE to keep her on. Within 12 months, sales went from a robust +50% crashing to an unprofitable -20%. The secretary was then happily doing less and getting paid more with her annual CPI-based raise. How does that make sense?
  • Case #2: Service business needs to have field staff convert sales as part of their job description. Several field-based sales strategies and dedicated tools are developed tested and refined to maximise ROI on client call-outs. Over 6 months, these are  dropped by staff because they unilaterally decide they don’t want to be “in sales”. Sales plummet 40% and field staff go from full-time work to part-time schedules. Everyone loses.
  • Case #3: Consulting company gets online strategies humming with more leads and contracts than ever, tripling sales. Now comes the challenge of delivery… No one steps up to take the lead. Consultant now working 80+ hours/week because she can’t find anyone willing to take up the slack and increase their salary by $50,000+ because they either have no drive or no time availability (external commitments she knew about when she hired them). Because she never hired for future growth, eventually sales slip back down to essentially a salary with marginal tax benefits. She should have kept her “real job” – at least then she wouldn’t be burdened with the administrative headaches!

Leadership, Making Tough DecisionsWhat are the lessons to be learned from this?

  • Hire the best who will get you from where you are to where you want to be.
  • Once you hire them, train and develop them as much and as quickly as you can. Get their buy-in, don’t just give them FREE training, seminars and programs.
  • Pay them according to their RESULTS, not the time and effort they put in, because that reinforces and rewards unproductive behaviour.
  • Get rid of unproductive staff as soon as you can and hire BETTER replacements based on lessons learned.
  • Have the courage to make the tough decisions – NOT making a decision is a decision made by someone else.

The saddest part of having poor (or terrible) staff is that they eventually leave and that’s when it hits home… How much damage they’ve done – by then it’s too late.

How To Determine If You Should Let Someone Go

Bad Employees, Bad HabitsToday’s blog post is quick and easy. Letting someone go is never easy, but every once in a while, it’s necessary. Here is a quick way to know if you should let someone go.

Ask yourself this simple question:

“If I knew then what I know now about this person (all the good and bad), would I make them a job offer?”

If the answer is definitely “No!” then you have your answer.

Note to employee: If you are not sure of your current employer’s answer to this question, you’re on VERY THIN ICE. Shape up or ship out!

In future posts, I will delve into the cancerous implications of bad staff – something I usually avoid discussing, but is increasingly important when you adopt Exponential Mindset Thinking™ and Boundless Opportunity Thinking™. Neither can be fostered in a toxic environment of negativity.

More on that in the weeks and months to come.

Character Versus Reputation

Character is what you do when no one is watching and your reputation is what others perceive you to be. That’s why it’s important that you make the right impression every chance you get. It takes a lifetime to build character and yet reputations can be destroyed in an instant. Remember that the next time you get mad.

President Bill Clinton once ironically said the world would be a different place if they acted with the same scrutiny of the White House (almost 24 hour video and audio surveillance with a full-time photographer taking pictures).

How differently would you live your life or work if you were on camera?

That’s it for today, this is enough to think about – try it just for one day. You’ll see how often you slip up!

Zappos – Do you have this kind of organisational culture?

I like and hate articles like the one attached. I like them because they make a point and I hate them because MOST people MISS the point. Mike Krsticevic gets it and sent it to me – he’s the one who highlighted it for you!

Click here to download the Zappos article with no opt-in sign up!

Grass Greener On The Other Side?

In a recent Financial Review article, Michael Mauboussin, author of Think Twice: Harnessing The Power of Counterintuition, explained how star performers fail when they switch companies. His explanations and identification of the three sources of perceptual distortion is absolutely brilliant.

This is the kind of stuff that is being collated, collected and assembled for Professional Mastery Platinum Program Members...

If you’re keen to just not be made aware of stuff like this, but what to do about it, contact us.

Stuff like this is where the 1 percent improvement doctrine comes into play… On your own, you have to find a source of inspiration and ideas… As a Platinum Program Member, you get them delivered to your inbox EVERY DAY.

Together Everyone Achieves More?

I am not sure this team really understands the concept of TEAMwork… Not exactly what you’d call a high performance team…

T.E.A.M. = Together Everyone Achieves More?

T.E.A.M. = Together Everyone Achieves More?

Together Everyone Achieves More

We all know the saying that Together Everyone Achieves More. But something tells me this group of employees somehow missed the point.

This hilarious video was submitted by Andrew Powell of Montreal Canada.

You get what you focus on

Recently, a client was being bagged by an ex employee and asked me what to do about it. I told her that the Law Of Attraction is more powerful than gravity and will reward her for focusing on the positive side of things rather than the negative. Whenever I come across people who complain and whinge about their situation in life or business it’s often the complainers, the people who move to litigation and confrontation rather than reconciliation who are dealt the worst cards in the deck.

I have seen too many instances of people cutting off their noses despite their faces.

Anthony Robbins said it best when he proclaimed “You get what you deserve.”

Continue reading ‘You get what you focus on’