Tag Archive for 'Client Loyalty'

BUILD client loyalty in less than 60 seconds

You’ve hear about Sam Kritsotakis of Eskae Jeweler, from a previous post “Bootcamp Graduate Makes $15,000“.

Sam totally gets the Exponential Mindset™ and he’s been on fire since attending our Bootcamp.

But here’s the thing I want to get across to you today: It takes LESS THAN 60 SECONDS to BUILD CLIENT LOYALTY.

Here’s an e-mail Sam sent me today:

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On 10/17/2008 10:08 AM, “xxxxxx@bigpond.net.au” <xxxxxxx@bigpond.net.au> wrote:

Hi Marc,
I am still waiting for these guys to get back to me, I just phoned them and the guy I am dealing with is off today.

Sorry for the delay but as soon as I know more I will be in touch.

Thanks
Sam

Sent via BlackBerry® from Telstra
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I know what you’re thinking – what’s the BIG DEAL?

The BIG DEAL is that I have suppliers I pay THOUSANDS OF DOLLARS who I have to CHASE to find out what’s going on. Sam is sourcing something special and personal for me AS A FAVOUR and he’s treating me like a KING.

If you want TOP NOTCH, PERSONAL, “CONCIERGE-STYLE” style service for that special piece of jewelry – Sam’s the man.

Onward and upward!

Dr Marc Dussault

Australia’s #1 Exponential Growth Strategist

P.S.

I know it sounds silly, but I stopped using a supplier recently BECAUSE he wouldn’t take the 60 seconds to update me – that meant he lost about $15,000 of work PLUS I will NEVER refer anyone to him or his company.

That is even MORE costly than the LOST SALE.

I know this stuff is simple and straightforward – guys like me and Sam aren’t that smart – we need it to be simple and easy!