I have to admit this is one of my pet peeves… People not answering their emails. Here’s the thing – I’ve done an informal analysis and I can make this claim with absolute anecdotal certainty. Your success in business is directly proportional to your responsiveness, follow-up and follow-through of your emails. I can without a […]
Tag Archive for 'Customer Service'
Recently, I attended the 2010 Vancouver Olympic Winter Games and I came across this story about one of Canada’s top franchises that banned a disruptive client from its stores. I don’t know the details of the story, but I like the fact that the retailer made the decision it wanted to make – to get […]
As an eternal optimist, I rarely focus on the negative, but today’s an exception worth sharing. Monica and I spent 2 days at a ’boutique hotel’ on the Southern New South Wales coast this weekend. The property was magnificent, Internet broadband was fast, the breakfast sublime. So what could be negative about that? The owners […]
Every once in a while I come across a fantastic idea that I just have to share with you. I was recently on The Great Ocean Drive in Torquay at a restaurant called Growlers that has GREAT FOOD and ambience on The Esplanade… But that’s not why I’m blogging about it today – they also […]
