Tag Archive for 'Tim Horton’s'

The customer is not always right

Recently, I attended the 2010 Vancouver Olympic Winter Games and I came across this story about one of Canada’s top franchises that banned a disruptive client from its stores.

I don’t know the details of the story, but I like the fact that the retailer made the decision it wanted to make – to get rid of a disruptive client.

Continue reading ‘The customer is not always right’