We have all had our run ins with tech support, but when was the last time you saw it from THEIR point of view?
Here is a glance into their world. How much patience would YOU have?!?!
Tech support: What kind of computer do you have?
Female customer: A black one…
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Customer: Hi, this is Celine. I can’t get my disc out.
Tech support: Have you tried pushing the release button?
Customer: Yes, sure; the tray comes out but there’s nothing in it.
Tech support: Does disc content show up on your screen?
Customer: …Oh! …wait a minute….. I hadn’t inserted it yet… it’s still on my desk… sorry….
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Tech support: Click on the ‘My Computer’ icon on the left of the screen.
Customer: Your left or my left?
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Tech support: Good day. How may I help you?
Male customer: Hello… I can’t print.
Tech support: Would you click on “start” for me and…
Customer: Listen pal, don’t start getting technical on me! I’m not Bill Gates.
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Customer: Hi, good afternoon, this is Martha, I can’t print. Every time I try, it says ‘Can’t find printer.’
I’ve even lifted the printer over and placed it in front of the monitor, but the computer still says it can’t find it…
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Customer: I have problems printing in red.
Tech support: Do you have a color printer?
Customer: Aaaah…………………thank you.
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Tech support: What’s on your monitor now, ma’am?
Customer: A teddy bear my boyfriend bought for me at the carnival.
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Customer: My keyboard is not working anymore.
Tech support: Are you sure it’s plugged into the computer?
Customer: No. I can’t get behind the computer..
Tech support: Pick up your keyboard and walk to the other side of the room.
Customer: OK
Tech support: Did the keyboard come with you?
Customer: Yes
Tech support: That means the keyboard is not plugged in. Is there another keyboard?
Customer: Yes, there’s another one here. Ah…that one does work.
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Tech support: Your password is the small letter “a” as in apple, a capital letter V as in Victor, and the numbers 7274.
Customer: Is the 7274 in capital letters?
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Customer: I can’t open Yahoo calender.
Tech support: Are you sure you used the right password?
Customer: Yes, I’m sure. I saw my colleague do it.
Tech support: Can you tell me what the password was?
Customer: Yes… five stars.
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Tech support: What anti-virus program do you use?
Customer: Hotmail.
Tech support: That’s not an anti-virus program..
Customer: Oh, sorry… Internet Explorer.
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Customer: I have a huge problem. A friend has placed a screen saver on my computer, but every time I move the mouse, it disappears.
Tech support: ….Who the hell transferred this call to me???
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Tech support: How may I help you?
Customer: I’m writing my first e-mail.
Tech support: OK, and what seems to be the problem?
Customer: Well, I have the letter ‘a’ in the address, but how do I get the circle around it?
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A woman customer called the Canon help desk with a problem with her printer.
Tech support: Are you running it under Windows?
Customer: “No, my desk is next to the door, but that’s a good point. The guy sitting in the cubicle next to me is under a window and his printer is working fine.”
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And last but not least…
Tech support: “Okay Bob, let’s press the control and escape keys at the same time. That brings up a task list in the middle of the screen. Now hit the letter “P” to bring up the Program Manager.”
Customer: I don’t have a P.
Tech support: On your keyboard, Bob.
Customer: What do you mean?
Tech support: “P”…..on your keyboard, Bob.
Customer:I’M NOT GOING TO DO THAT!
I love the one where Martha has put the printer in front of her monitor in the hope that the computer will find it.
As an engineer, I often think too much of the technical details and not enough about what the words mean to an ordinary person trying to use a product we have designed.
Thanks for sharing
Ray Keefe
Successful Endeavours Pty Ltd
Casey Business of the Year 2010
Electronics News Future Award winners 2011, 2012
Melbourne South East Small Business Award 2013
Award Winning Electronics Design and Embedded Software Development
Electronics Design and Embedded Software Development