Tech Support

We have all had our run ins with tech support, but when was the last time you saw it from THEIR point of view?

Here is a glance into their world. How much patience would YOU have?!?!

Tech   support:       What kind of computer do you have?
Female   customer:      A  black one…
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Customer:    Hi, this is Celine. I can’t get my disc out.
Tech  support:  Have you  tried pushing the release button?
Customer:  Yes, sure; the tray comes out but  there’s nothing in it.
Tech  support:  Does  disc content show up on your screen?
Customer:   …Oh! …wait a   minute….. I hadn’t inserted it yet… it’s still on my desk… sorry….
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Tech   support:    Click on the ‘My Computer’ icon on the left of the screen.
Customer:   Your left or my left?
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Tech   support:    Good day. How may I help you?
Male  customer:   Hello…  I can’t print.
Tech  support: Would you click on “start” for  me  and…
Customer:  Listen pal, don’t  start getting technical on me! I’m not Bill Gates.
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Customer:  Hi, good   afternoon, this is Martha, I can’t print. Every time I try, it says ‘Can’t  find printer.’
I’ve  even lifted the printer over and placed it in front of the monitor, but  the computer still says it can’t  find it…
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Customer:   I have problems printing in red.
Tech   support:  Do you have a color printer?
Customer:   Aaaah…………………thank  you.
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Tech   support:    What’s on your monitor now, ma’am?
Customer:   A teddy bear my boyfriend  bought for me at the carnival.
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Customer:     My keyboard is not working anymore.
Tech  support:  Are you  sure it’s plugged into the computer?
Customer:  No. I can’t get  behind the  computer..
Tech  support:  Pick up your  keyboard and walk to the other side of the room.
Customer:   OK
Tech  support:    Did the keyboard come with you?
Customer:  Yes
Tech  support:   That means the keyboard is not plugged in.  Is there another  keyboard?
Customer:  Yes, there’s  another  one here. Ah…that one does work.
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Tech  support:  Your password is the small letter “a” as in apple,  a  capital letter V as in Victor, and the numbers 7274.
Customer:  Is the 7274 in capital  letters?
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Customer:     I can’t open Yahoo calender.
Tech support:  Are  you sure you used the right password?
Customer:   Yes, I’m sure. I saw my colleague do it.
Tech  support:  Can you tell me what the password was?
Customer:  Yes… five stars.
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Tech  support:  What  anti-virus program do you use?
Customer:   Hotmail.
Tech   support:  That’s not an anti-virus program..
Customer: Oh, sorry… Internet Explorer.
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Customer:    I have a huge problem. A friend has placed a screen saver on my   computer, but every time I move the mouse, it disappears.
Tech  support:   ….Who the hell transferred this call to me???
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Tech support:  How may  I  help you?
Customer:  I’m writing my  first e-mail.
Tech  support:  OK, and what  seems to be the  problem?
Customer:  Well,  I have  the letter ‘a’ in the address, but how do I get the circle  around  it?
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A   woman customer called the Canon help desk with a problem with her printer.
Tech  support:  Are you running it under  Windows?
Customer:   “No, my desk is  next to the door, but that’s a good point. The guy sitting in the cubicle  next to me is under a window and  his  printer is working fine.”
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And  last but not least…

Tech   support:  “Okay  Bob, let’s press the control and escape keys at the same time.  That  brings up a task list in the middle of the screen. Now hit  the  letter “P” to bring up the Program Manager.”

Customer:  I don’t have a  P.

Tech  support:  On your keyboard, Bob.

Customer: What do you mean?

Tech   support:  “P”…..on your keyboard, Bob.

Customer:I’M  NOT GOING TO DO THAT!

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