Communication with your customers is such a vast subject that it is so difficult to break down into a simple formula. Whether you are in a contact center, a customer facing role, or using email to speak to them, you have many obstacles to overcome. Focusing on the contact center environment, it becomes very apparent […]
Monthly Archive for December, 2016
If you’re thinking of starting a business, then you have a long way to go before that business is up, running, and exactly where you want it to be. You have many things to consider before you can start your business and begin calling it a success. One thing you’ll likely hear a lot about, […]