Monthly Archive for November, 2010

Speaker Tools Of The Trade

Monica and I recently took a “workation“, which is a term I invented when I combine work and a vacation. Most of the time is work, the balance… vacation. If it’s the reverse, it’s called a “playcation” – that’s what I do when I compete in squash – my tournament PLAY comes first and foremost, […]

Character Versus Reputation

Character is what you do when no one is watching and your reputation is what others perceive you to be. That’s why it’s important that you make the right impression every chance you get. It takes a lifetime to build character and yet reputations can be destroyed in an instant. Remember that the next time […]

Ducks Quack – Eagles Soar

No one can make you serve customers well… That’s because great service is a choice.  Harvey Mackay, tells a wonderful story about a cab driver that proved this point. He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was […]